The Information Technology Department is a service department that serves the technology needs of county departments, their tech communication with the public, safely secures all county technology, and backups all county data. If there is a technological way for departments to do the job better we want to make that happen. The technology needs and requirements of the county have rapidly evolved over the last number of years. IT has gone from ordering, connecting, backing up, configuring wired desktop PCs and servers, to a department that must now also research, fully secure, maintain, replicate, connect, install and support hundreds of programs and applications on smart devices, cameras, mobile devices, PCs, virtualized servers, and connected through wired, Wi-Fi, cell towers, our internal network and the cloud. We must also navigate and pass audits required by the State and Federal governments for HIPAA, CJIS, and PCI, plus communicate to our citizens in new ways through social media and the web, retain years of vital records, and keep hackers at bay. Just like in our everyday lives, the number of devices, systems, and folks requiring more technology to do their work has grown exponentially.
2022-2023 Workload Measures
1. Number of help desk requests resolved
2. Number of help desk requests received
3. Number of unplanned outages affecting service at any time of day (Percentage up 24/7)
4. Completion time of high priority work orders (hrs)
5. Completion time of medium priority work order (hrs)
6. Number of print shop jobs completed
Updated 7/20/2022
