Accessibility Tools
Alamance County has offices spread throughout the county, representing the departments that provide services to the citizens. You can find maps to these locations and basic contact information over the following pages.
Please note that the maps provided on the following pages are provided to Alamance County and its citizens by an external source and are approximate. You should contact the department or facility you’d like to visit for more accurate directions.
Resources to learn how Alamance County government functions
Whether you’re here to live, learn, or do business, whether you’re new to the area or just visiting, Alamance County is a great place to be!
We have several services on our website or hosted through other services that are available for you to interact with. These services include:
Our primary switchboard number is 336-228-1312.
If you’d like to contact us via e-mail, telephone, or in person, each of our department pages should have the contact information you need.
If you have technical questions about our website and prefer to use e-mail, please contact our county webmaster at webmaster[at]alamancecountync[dot]gov.
Central Communications processes emergency and non-emergency calls for service for Alamance County and provides radio dispatch for County and Municipal Fire, Rescue, Law Enforcement, and Ambulance services (Burlington Police and Fire excluded).
2022-2023 Workload Measures
1. Processing time for EMO Echo calls from route to dispatch2. Processing time of Structure Fire calls from route to dispatch3. Processing time for Disturbance/ Domestic calls from received to dispatch4. Number of 911 phone lines answered5. Number of administrative phone lines answered6. Number of administrative outbound calls7. Number of CAD entries8. Number of Radio Transmission9. Number of Random Quality Assurance Case Reviews Completed
1) To increase communication, C-Com will conduct a quarterly meeting with Law Enforcement User groupto discuss relevant 911 issues.
2) To respond to residents’ needs as quickly as possible, 95% of all 911 phone lines will be answeredwithin 10 seconds (2 rings).
3) To respond to residents’ needs as quickly as possible, 95% of all administrative phone lines will beanswered within 15 seconds (3 rings).
4) To ensure quality operator assistance, 90% of all full-time employees will complete 48 hours of trainingannually.
5) To prepare for emergencies, each full-time employee will train at the Backup Center annually.
6) To maintain access for people with disabilities who use teletypewriters, C-Com will conduct TTY testsweekly with Burlington Communications.
7) To prepare and train for emergencies, each full-time employee will participate in a tabletop exercisetwice a year with the department or another emergency services agency.
8) To evaluate callers’ needs and connect them to appropriate resources, all full-time employees will beoffered Mental Health Training as classes are available.
9) Representative(s) will attend each Peer Review meeting established by EMS and provide statistical datarequested by the Alamance County Medical Director.
10) C-Com will meet with the Alamance County Fire Users Group bi-monthly to increase communicationsand strengthen agency relationship.
11) To increase communication, Administration will meet with Burlington Communications semi-annually.
12) To further strengthen partnerships, C-Com will track and report response times for internal and externalinquiries.
13) Alamance County Central Communications will successfully transition to the MCC-7500E radio system.
14) C-Com will track and report vacancies/turnover each month to the County Manager.
15) C-Com will maintain at least (1) staff member certified in Critical Incident Debriefing per year.
16) Administrative job duties will continue to be evaluated to insure staff are cross trained.
17) Departmental Committee will continue to meet to review departmental policies and procedures to ensurethey are up to date.
